A word about presentations: My presentations are always “live”—that is, the slides are merely the rough framework for the actual presentation.  As such, these PDF versions of presentations are not intended to be true stand-alone documents.  They are intended as reference for people who have attended the presentations.

Technical Communication Theory

The Golden Rules
Highlighting Hazards
Adding Panache to Procedures


It Might Be GUI…
Ten Tips for Presentations


Bidirectional Bilingual Website Usability
ABCs of Documentation Usability Testing

A word about the videos: Few clients want to reveal the real footage of their product testing, warts and all!  Therefore, the following videos are examples only.  The tests were performed on existing, published documents, with no relation to any confidential material.  They are provided to help illustrate the kind of information that document usability testing can provide.

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